MasterChick Refund Policy
Effective Date: 08/10/2025
At MasterChick, we are committed to delivering fresh, high-quality eggs with exceptional service. Your satisfaction is our priority. This Refund Policy outlines the conditions under which refunds may be issued for online purchases made through our website.
1. Eligibility for Refunds
Refunds may be granted under the following circumstances:
• Damaged or spoiled products upon delivery.
• Incorrect items received (e.g., wrong quantity or product type).
• Failed delivery due to courier error or system malfunction.
• Duplicate transactions or erroneous charges.
Refunds are not applicable for:
• Change of mind after dispatch.
• Delays caused by force majeure or third-party logistics beyond our control.
2. Refund Request Process
To request a refund, customers must:
• Notify MasterChick within 48 hours of delivery.
• Provide order number, photo evidence (if applicable), and a brief description of the issue.
• Submit the request via our [Contact Form] or email: support@masterchick.co.za
3. Refund Method
Approved refunds will be processed via the original payment method (e.g., Paystack, card, EFT) within 5–7 business days. Refund timelines may vary depending on the payment provider.
4. Non-Refundable Items
Due to the perishable nature of our products, we do not accept returns. Refunds are issued only when the issue is verified and falls within the eligibility criteria.
5. Dispute Resolution
If a refund request is denied and the customer wishes to escalate, they may contact our Customer Experience Team at experience@masterchick.co.za. We aim to resolve all disputes fairly and promptly.
