MasterChick Shipping Policy
At MasterChick, we’re committed to delivering farm-fresh eggs with care, speed, and transparency. Our shipping policy ensures a premium experience from checkout to doorstep.
Shipping Coverage
We currently deliver nationwide across South Africa. Whether you’re in a metro hub or a rural town, we aim to reach you with freshness intact.
Dispatch & Handling
- Orders are processed within 1–2 business days of payment confirmation.
- Eggs are packed in branded, shock-resistant cartons to preserve quality and prevent breakage.
- Each parcel includes a delivery note and batch tracking ID for full traceability.
Delivery Timeframes
- Local deliveries (North West Province): 1–2 business days
- Major cities (e.g., Johannesburg, Cape Town, Durban): 2–4 business days
- Outlying areas: 3–5 business days
Note: Delivery times may vary due to courier schedules, weather, or public holidays.
Courier Partners
We work with trusted logistics providers offering:
- Real-time tracking
- Branded delivery experience
- SMS/email delivery updates
You’ll receive a tracking link once your order is dispatched.
Shipping Fees
- Flat rate: R60 per order
- Free delivery on orders over R500
Shipping fees are calculated at checkout and included in your total.
Delivery Issues
If your parcel arrives damaged or is delayed beyond the estimated timeframe:
- Please notify us within 24 hours of receipt.
- Email: masterchickgroup@outlook.com with your order number and photos (if applicable).
- We’ll investigate and offer a replacement or refund as per our [Refund Policy].
Address Accuracy
Customers are responsible for providing accurate delivery details. MasterChick is not liable for delays or losses due to incorrect addresses.
Please send the bank account details or an invoice for your services .
