MasterChick Terms of Service
Effective Date: 08/10/2025
Welcome to MasterChick. By accessing or purchasing from our online store, you agree to the following Terms of Service. These terms govern your use of our website, your rights as a customer, and our responsibilities as a service provider.
1. Scope of Service
MasterChick provides fresh, locally produced eggs through direct-to-consumer online sales. Our services include:
• Product listing and secure checkout
• Nationwide delivery via trusted courier partners
• Customer support and issue resolution
We reserve the right to update, modify, or discontinue any aspect of our service at any time, with or without notice.
2. Customer Responsibilities
By using our platform, you agree to:
• Provide accurate personal and delivery information
• Use our products for lawful, personal consumption only
• Refrain from reselling or misrepresenting MasterChick products
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
3. Order Fulfillment & Delivery
Orders are processed within [1–2 business days] of payment confirmation. Delivery timelines vary by location and courier availability. MasterChick is not liable for delays caused by third-party logistics, but we will assist in resolving any delivery issues promptly.
4. Payments & Pricing
All prices are listed in South African Rand (ZAR) and include applicable VAT. Payments are securely processed via Paystack. MasterChick reserves the right to adjust pricing or promotional offers at any time.
5. Refunds & Disputes
Refunds are governed by our [Refund Policy]. Customers must report issues within 48 hours of delivery. Disputes will be handled fairly and transparently, with escalation options available through our Customer Experience Team.
6. Privacy & Data Protection
We respect your privacy. Personal data is collected solely for order processing, delivery coordination, and customer support. For more details, please refer to our [Privacy Policy].
7. Limitation of Liability
MasterChick is not liable for indirect, incidental, or consequential damages arising from product use, delivery delays, or website access. Our liability is limited to the value of the affected transaction.
8. Contact & Support
For inquiries, feedback, or support, reach us at:
support@masterchick.co.za
